Shipping policy
Last updated: 17 September 2026
This Shipping & Delivery Policy explains how The Wee Shoppie processes, ships, and delivers orders placed through our official website, theweeshoppie.uk.
By placing an order with us, you agree to the terms outlined below.
1. General
All orders are subject to product availability.
We aim to maintain accurate stock information. However, in rare circumstances, an item may become unavailable after an order has been placed.
If an item is unavailable, we will contact you and provide an appropriate option, which may include:
- A suitable replacement, where agreed and available
- A full refund for the unavailable item
2. Shipping Area
We currently deliver to addresses within the United Kingdom only.
International shipping is not currently available.
3. Order Processing
Orders are normally processed within 1–3 business days after payment confirmation.
Orders are processed Monday to Friday, excluding UK public holidays.
Processing may include payment verification, order preparation, packaging, and dispatch.
4. Shipping Options
Economy Shipping
Estimated delivery: 6–9 business days after dispatch
Cost: Free
Standard Shipping
Estimated delivery: 4–5 business days after dispatch
Cost: £30.00 GBP
The available shipping options and applicable charges will be displayed during checkout before you complete your purchase.
5. Estimated Delivery Times
Delivery estimates begin once your order has been dispatched.
Please note that delivery times are estimates. Delays may occasionally occur because of circumstances such as courier disruption, severe weather, public holidays, unusually high order volumes, or other events outside our reasonable control.
We will handle delivery obligations in accordance with applicable UK consumer law. GOV.UK states that, unless another period has been agreed, goods ordered at a distance should generally be delivered within 30 days.
6. Dispatch Confirmation & Tracking
Once your order has been dispatched, we will send a dispatch confirmation to the email address provided with your order.
Where tracking is available, tracking information may be included in the dispatch confirmation or provided directly by the delivery carrier.
7. Delivery Address
Please check that your delivery information is complete and accurate before submitting your order.
If you notice an error in your delivery address, contact us as soon as possible:
Email: support@theweeshoppie.uk
Phone: 07851 617274
If your order has not yet been dispatched, we will make reasonable efforts to update the delivery information. We cannot guarantee that an address can be changed after an order has entered the dispatch process.
8. Delivery Problems
If your order has not arrived within the expected delivery timeframe, please contact us at support@theweeshoppie.uk.
We will review the order information and, where appropriate, contact the delivery carrier to investigate.
9. Lost or Significantly Delayed Orders
If an order appears to have been lost or is significantly delayed in transit, please contact us.
We will investigate the delivery and provide an appropriate resolution in accordance with applicable consumer rights.
The risk of loss or damage generally remains with the trader until the goods come into the physical possession of the consumer or a person identified by them, subject to applicable exceptions.
10. Damaged Deliveries
Please inspect your order after delivery.
If your order arrives damaged, contact us as soon as reasonably possible and provide:
- Your order number
- A description of the issue
- Clear photographs of the product and packaging, where possible
We will review the issue and provide an appropriate remedy where required.
11. Order Cancellations
If you wish to cancel an order before dispatch, please contact us as soon as possible at support@theweeshoppie.uk.
If the order has already been dispatched, please follow the applicable returns process.
Nothing in this section limits any cancellation or return rights available to you under applicable UK consumer law.
12. Returns & Refunds
For information regarding returns, refunds, exchanges, faulty products, or change-of-mind returns, please refer to our Return & Refund Policy.
13. Contact Us
For questions regarding shipping, delivery, or an existing order, please contact:
The Wee Shoppie
Website: theweeshoppie.uk
Address: 96 Main St, Gardenstown, Banff AB45 3YP, United Kingdom
Phone: 07851 617274
Email: support@theweeshoppie.uk